Policy draft — please review these terms before relying on them for your store.
Glowenna accepts eligible return requests within 30 days after delivery. Contact us through the Contact Us page before sending an item back and include your order number and the reason for the request.
Unless an item is defective, damaged in transit, incorrect, or applicable law requires otherwise, eligible products should be unused, clean, complete, and returned with original packaging, accessories, manuals, and proof of purchase. For hygiene and safety reasons, opened or used personal-care products and beauty devices may not be eligible for return. Product-specific exclusions shown on the product page also apply.
If a return is approved, Glowenna will provide return instructions. Customers are responsible for return shipping unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise. Use a trackable service because Glowenna cannot be responsible for items lost in return transit.
After inspection, approved refunds are issued to the original payment method. Banks and payment providers may need additional business days to post a refund. Original shipping charges are generally non-refundable unless the return is due to Glowenna’s error or applicable law requires otherwise. Contact us promptly with photos if an order arrives damaged or incorrect.
