Replacement Products & Warranty Policy
Replacement Products
If a customer is eligible for a replacement product, Glowenna will provide an item that is identical or of equal value.
If the exact product is not available, we may choose to:
- Provide a replacement product of similar value
- Issue a full refund
- Repair the product within a reasonable timeframe
All replacement products are covered under the same return and refund conditions as the original order.
Warranty
We provide a One-Year Limited Warranty on all beauty devices and electronic products sold through our store.
This warranty covers manufacturing defects and product issues that occur under normal use conditions.
This warranty does not cover:
- Misuse or accidental damage
- Improper handling or storage
- Unauthorized modifications, alterations, or repairs
- Damage caused by neglect or failure to follow product instructions
- Normal wear and tear
- Consumable items (serums, gels, masks, brush heads)
Customer Support
We offer customer support to assist you with any questions, issues, or concerns regarding your order.
Contact Information
If you need assistance, please contact us:
📧 Email: contact@glowenna.com
📞 Phone: +1 (331) 272-8542
📍 Address: 701 N Vista Ridge Blvd, Cedar Park, TX 78613, United States
